GradeX offers a free plan so you can evaluate the service fully before you ever pay. This policy explains, in plain terms, how cancellations and refunds work for paid plans.
GradeX includes a free plan. You can create an account and use the Service within the free plan's limits at no cost, with no payment details required. We encourage you to use the free plan to confirm GradeX meets your needs before upgrading to a paid plan.
Paid plans are billed monthly, in advance, for the upcoming billing month. Payments are processed by Stripe for customers in the USA and rest of world (billed by M3IOX LLC), and by Razorpay for customers in India (billed by Xencore M3IOX India Private Limited). India prices are exclusive of 18% GST; the total amount charged includes GST.
You may cancel a paid plan at any time from the Billing & Upgrade section of your GradeX account. No notice period is required.
When you cancel, your paid plan remains active until the end of the current paid billing month. You keep full access to your plan's features until that date. After that date, you are not charged again, and your account moves to the free plan.
Because a free plan is available for you to evaluate the Service before paying, paid subscription fees are non-refundable once a billing month has started. Cancelling a plan stops all future renewals and charges; it does not refund the fee already paid for the current billing month.
We do not provide partial or pro-rated refunds for unused days within a billing month.
If you believe you were charged in error — for example, a duplicate charge, a charge after cancellation, or an incorrect amount — please contact us at contact@m3iox.com within 7 days of the charge. Include your account email and the date and amount of the charge.
We will review every such request. Where a refund is approved, it is returned to the original payment method, and typically reaches you within 5–7 business days, depending on your bank or card issuer.
Approved refunds are always issued to the original payment method used for the purchase, through the original payment processor (Stripe or Razorpay). We do not issue refunds in cash or to a different account.
If GradeX is unavailable for an extended, continuous period due to a fault on our side, contact contact@m3iox.com. We will review the situation and, at our discretion, may extend your billing period or issue a credit. This does not apply to scheduled maintenance or factors outside our control.
United States & rest of world
M3IOX LLC
1603 Capitol Avenue, Suite 310 A445, Cheyenne, WY 82001, USA
Email: contact@m3iox.com
India
Xencore M3IOX India Private Limited
1/25 Hazuri Bhawan, Pipal Mandi Road, Agra, Uttar Pradesh – 282003, India
CIN: U72502UP2022PTC163098 · GSTIN: 09AAACX4092N1ZQ
Email: contact@m3iox.com
Product: gradex.m3iox.com